Please see below the approximate delivery times for sliding doors & interiors:
COVID-19 and BREXIT in some instances extends these delivery times below.
No quibbles damage replacement within 48 hours of receipt. Damages must be reported by e-mail only.
This is a large glass product, and occasionally there will be damage in transit, so please make sure:
That someone is present to receive the delivery and sign for it.
We highly recommend that you unwrap and inspect glass products before signing the delivery note; the driver will wait while you do this. The product is shrink wrapped in clear polythene to help with this process.
Where this is not possible, or with multiple boxed products, the delivery note must be signed “contents unchecked", most importantly any evidence of ripped or disturbed packaging must be noted.
Any claims of missing items or damaged items must be made within 48hrs of the delivery provided that the delivery note was signed "contents unchecked".
Any claims after this 48 hour period cannot be accepted. Damages must be reported by E-MAIL ONLY to [email protected]
Any damage claims where the delivery note has been signed "received in good condition" cannot be accepted.
Deliveries are to ground floor only and then to a room of your choice, where it is safe to do so.
If for any reason an item is damaged in transit, we will remake and deliver that item free of charge and at upmost priority
Return or Exchange of Standard Size Doors & Interior Components
Standard size sliding doors and Interior components can be returned or exchanged if not required, the purchaser pays the collection cost of £ 60.00.
We are unable to accept the return of any product which has been opened from the original factory packaging.
Standard products - if incorrect or not wanted when received then we need to be notified by e-mail within 14 days of receiving the goods.
Failed Delivery
If on the day of delivery there is nobody present at the delivery address to receive the order and a 2nd delivery date has to be arranged then there will be a £ 60.00 charge for this service.
Contact us if you have any delivery issues to report.
In the light of the current situation regarding Covid-19, Sliding Robes Direct would like to reassure all customers that we are open for business as usual. We have plenty of capacity & the factory is operating as normal.
Our delivery company will ask if you are self isolating, if this is the case please let us know and we will deliver to door step or garage. All drivers are sanitising after each delivery.
In the interest of safety if you would prefer not to sign paperwork, instead we will take a photo of the items & use as proof of delivery.
Please everyone
take
care
during this very challenging time, we will only get through this if we work together.
If you have any queries please do not hesitate to contact us
or call us on 0333 210 6737.
UPTO 60% OFF SELECTED MADE TO MEASURE DOORS (including FREE TRACK SETS on Standard & Made to Measure doors)
SOFT CLOSE available on Standard & Made to Measure doors
DELIVERY TIMES - 2-3 weeks on average EXPRESS DELIVERY – within 2 weeks (Selected ranges)