Frequently Asked Questions

• Do I need to purchase the tracks separately?

  No. Tracks are automatically included for both our standard sliding wardrobe doors and our made to measure designs. For standard doors, the tracks are provided in either white or silver while for made to measure designs, they match your order. All tracks supplied will need to be cut to the required length. You will need to purchase fixings such as screws

• How do I measure the height and width?

  To get sliding wardrobe doors that fit your space, we recommend taking three measures of both the width and the height. For the width, use the largest measurement and for the height, use the shortest.

• My walls are wonky! Does that matter?

  The wheels on the sliding wardrobe doors can be adjusted by up to 20-25mm in height automatically so don’t worry if your opening isn’t a perfectly even square. Although a square opening is preferable particularly for soft close designs, if there’s a bit of a slope to your wall, floor or ceiling, you can still place an order.

• Do I need to order liners - and are these the same as strike plates?

  Yes, liners and strike plates are exactly the same thing. They are slender strips of wood that sit around your doors and help to provide an attractive frame. You can even up the dimensions of your opening by packing out liners, so they have a practical use too. Liners are entirely optional but they’re useful for walls with skirting boards, and we recommend they’re used for soft close doors being installed on carpet.

• Do I need to take the measurement of the sliders into account?

  Wall and floor lines have a thickness of 18mm and this should be factored in when you’re calculating the size doors you need. You have the option of either deducting it yourself, or of adding a note during the checkout process. If you opt for the latter we will make the necessary changes to the dimensions in our factory during production. We will not make any changes automatically unless this information is provided during the checkout process.

• Do I need to add VAT to the price?

  VAT is already included in the prices that you see; it’s automatically added at the rate of 20%.

• How long will it take for my sliding wardrobe kit to arrive after I place an order?

  The length of time depends on whether you order a standard or a made to measure sliding wardrobe door. Standard doors typically take a week or less. We quote 3-4 weeks on made to measure sliding robes, but 90% of orders arrive within 3 weeks. It rarely takes the full 4 weeks for your new wardrobe doors to arrive.

• Why can’t I order over the phone?

  Although we’re always at the end of the phone to provide advice and help, all our orders are made via the website. The reason for this is that it means that only your card provider will ever see your details, not us. This helps to protect your data and keep it as secure as possible.

• Do the sliding wardrobe doors need to be installed professionally?

  The craftsmanship on our hand-built sliding doors is exceptionally accurate and this makes installation much easier. If you’re ordering a made to measure sliding door, you simply need to place in position and screw to the top and bottom. This means that even inexperienced DIYers may be able to comfortably manage the installation. Other installations require more work and we recommend that either an experienced DIY enthusiast or a professional is used to get the best result.

• How long does an installation take?

  The length of the installation depends on the options you’ve chosen as some are simply a case of lifting the doors on and screwing them down, while others involve more complex measurements and cutting panels. The more complicated installations could be managed in a very long day, so if you’re hiring a professional, budget for a day and a half of work and you’ll be comfortably within that time frame.

• How many people are needed to install sliding wardrobe doors?

  Almost the whole installation can be managed by one person working on their own. However, due to the size and the weight of the doors, a second person is needed for lifting the door onto the tracks. We also advise that two people carry the door upstairs to the required location, to prevent accidental damage.